The productivity gains and cost savings promised by e-business solutions are often lost not because of the technology itself but because of improper management of their implementation. In most of the cases, when a massive e-business solution installation goes wrong, the management of the business is to blame. Failure to understand the scale of the project, oversimplification of the project, inappropriate expectations and lack of resource commitment are few of the mistakes made by management that debilitate the implementation and use of the systems.
Pitfalls of E-business solutions installation process
A large distribution company has decided to use a new online supply chain management solution. The people – those who were supposed to use the system – were quite sceptic about the ability of the system, as they did not have enough knowledge and had very little or no training in using a similar system. As a result, it took over a year for the company to bring the solution to its full operation. Productivity suffered severely.
The problems that occur while a com
Senior managers do not spend enough time and efforts to learn and understand the solutions. As a result, they have no idea how their workers will adapt to this new solution; and fail to set forth quantifiable objectives for them in terms of efficiency and productivity. The end users do not receive required training. As a result, treat the new solution as an added burden rather than a tool to increase efficiency and productivity. In many cases, IT infrastructure is not up-to-date enough and lacks power to support the new solution.